Returns Policy:
All returns must be authorized by the Suzo-Happ Customer Service Department - call, e-mail, write, or fax for an authorization to return product (RMA).

All claims for shortage, damage, etc. must be made within ten business days from receipt.

Returns without a visible RMA number on the label will not be accepted,
or subject to a $10.00 handling / processing fee.

All returns are subject to a 25% restocking fee.

Return authorizations expire 30 days from the date issued

Any product can be returned for inspection, however, credits are typically issued for goods purchased within 30 Days and returned in “like new” condition or manufacturer warranty repairs within 90 Days from date of sale.

Product received that does not meet the proper criteria for credit will be returned back to the customer. A Customer Service Representative will call the customer to discuss product return options. All shipping costs are the responsibility of the customer.

IMPORTANT: Certain product purchased from Suzo-Happ is identifiable with a Serial Number. This number is used for product warranty and specific identification purposes. If the product being returned has a serial number it must be provided to the Customer Service Representative when requesting the RMA.

Unavoidable Delays and Acts of God:
We make every effort to ensure your order is shipped complete and on-time. Delivery time can be affected by circumstances beyond our control, such as a raw material shortage or a dock strike. Some of our suppliers close down for 2 or 4 weeks in the summer. We make every effort to maintain adequate inventories in our distribution centers to allow for the unexpected. However, shortages of raw materials or surges in demand may deplete our stock. In such cases, we will continue to give you the best possible service. We cannot be liable for delays resulting from Acts of God or any other circumstances beyond our control.

Privacy Policy:
Your privacy as a Suzo-Happ customer is important to us. You can view our on-line privacy policy here

Minimum Order Policy:
On Orders Placed via Phone, Fax, Email or in person with a Sales Representative:
Customer with sales less than $2,500.00 in the last 13 months*: $100.00 Order Minimum
Customer with sales $2,500.00 - $4,999.00 in the last 13 months*: $75.00 Order Minimum
Customer with sales less than $5,000.00+ in the last 13 months*: $50.00 Order Minimum
*The 13 months are based on a rolling 13 months of sales history.

All orders place via the Suzo-Happ Website have a $25.00 Order Minimum


Limited Warranty:
Suzo-Happ warrants that the product will be free from defects in material and workmanship for a period of ninety (90) days from the date of delivery of the product subject to the following conditions: (i) the limited warranty does not cover any defect in the product arising from any drawing, design or specification supplied by the customer, (ii) the limited warranty does not cover any defect arising from normal wear and tear, willful damage, negligence, abnormal working conditions, failure to follow Suzo-Happ’s instructions (whether oral or in writing), misuse, alteration or maintenance, service or repair of the product without Suzo-Happ’s approval, (iii) the limited warranty does not cover parts, materials or equipment not manufactured by Suzo-Happ, in which case, the customer shall only be entitled to the benefit of any warranty or guarantee given by the manufacturer of such part, material or equipment to Suzo-Happ, (iv) the limited warranty is only available to the first purchaser of the product and (v) the customer must have paid the price for the product by the due date set forth in the order. Suzo-Happ shall determine, in its sole and absolute discretion, whether any defect, damage or other problem is subject to the limited warranty set forth in the first sentence of this paragraph. In the event any defect, damage or other problem is subject to the limited warranty set forth in the first sentence of this paragraph, Suzo-Happ shall (a) determine, in its sole and absolute discretion, whether Suzo-Happ shall repair or replace the product or refund the customer for the price of the product and (b) fully reimburse the customer for all reasonable and documented shipping charges and expenses incurred by the customer to ship the product for warranty services.

EXCEPT AS SET FORTH HEREIN, SUZO-HAPP HAS NOT MADE AND DOES NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY NATURE WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON TO THE CONTRARY ARE NULL AND VOID.

UNLESS OTHERWISE PROVIDED BY APPLICABLE LAW, SUZO-HAPP’S LIABILITY AND OBLIGATION, IF ANY, FOR ANY DEFECTIVE PRODUCT SHALL BE LIMITED TO REPAIR AND REPLACEMENT OF THE PRODUCT OR A REFUND FOR THE PRICE OF THE PRODUCT, AT SUZO-HAPP’S OPTION, AND SUZO-HAPP SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR OTHERWISE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR INCONVENIENCE OR LOSS OF USE, REVENUE, PROFITS OR SALES) BECAUSE OF PRODUCT DEFECTS, OR ANY DUTY TO DEFEND, BY REASON OF ANY DEFECTS IN THE PRODUCTS.